Privacy policy
Privacy Policy — Basketcase Gourmet
Last updated: 5 September 2026
This Privacy Policy describes how Basketcase Gourmet ("we", "us", "our", or the "Site") collects, uses, discloses and protects your personal information when you visit or make a purchase from basketcasegourmet.com.au.
We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Contact
If you have questions about this policy, our privacy practices, or want to make a complaint, contact us:
- Email: info@basketcasegourmet.com.au
- Mail: Basketcase Gourmet, PO Box 628, Williamstown VIC 3016, Australia
- Phone: 03 9397 6805
Information we collect
Device & Site usage information
- What: browser type, IP address, general location/time zone, pages viewed, search terms, how you interact with the Site.
- Why: to load the Site correctly, keep it secure, and understand how customers use it so we can improve it.
- How collected: automatically, via cookies and similar tracking technologies (see Cookies section below).
- Shared with: Shopify (our ecommerce platform), Google (Analytics & Ads), Meta (Facebook/Instagram advertising), Mailchimp (email marketing).
Order & account information
- What: name, billing and shipping address, email, phone number, payment details (processed securely by our payment provider — we never see full card numbers), order history.
- Why: to process and fulfil your order, provide invoices/confirmations, communicate with you about your order, and screen for fraud.
- How collected: directly from you at checkout.
- Shared with: Shopify, our payment processor, and delivery/courier partners.
Customer support information
- What: anything you share with us when you contact us (e.g. by email or the contact form).
- Why: to respond to and resolve your enquiry.
- How collected: directly from you.
Sharing your information
We share personal information with service providers who help us run the business, including:
- Shopify — our ecommerce platform (shopify.com/legal/privacy)
- Google — Google Analytics and Google Ads, to understand Site traffic and run our advertising (policies.google.com/privacy)
- Meta (Facebook/Instagram) — advertising and retargeting (facebook.com/privacy/policy)
- Mailchimp — email newsletters and marketing (mailchimp.com/legal/privacy)
We may also disclose information where required by law, to protect our rights, or in connection with a business sale or transfer.
We do not sell your personal information.
Advertising & cookies
We use Google Ads, Google Analytics, and Meta (Facebook/Instagram) advertising tools to show you ads for our products on other websites and to measure how our ads perform. These services use cookies and similar technologies to recognise your browser or device.
You can opt out of this kind of advertising:
- Google: adssettings.google.com — and opt out of Analytics at tools.google.com/dlpage/gaoptout
- Meta: facebook.com/settings/?tab=ads
- General: optout.aboutads.info or youronlinechoices.com.au
Cookies on this Site generally fall into three categories:
| Category | Purpose | Examples |
|---|---|---|
| Essential | Checkout, cart, security | Shopify checkout/cart cookies |
| Analytics | Understanding Site usage | Shopify Analytics, Google Analytics |
| Advertising | Showing and measuring ads | Google Ads, Meta Pixel |
For the current full list of cookies Shopify sets on our behalf, see shopify.com/legal/cookies.
Most browsers let you block or delete cookies through their settings. Blocking essential cookies may stop parts of the Site (like checkout) from working properly.
How long we keep your information
We keep your personal information for as long as needed to fulfil the purposes above, including to meet any legal, accounting or reporting requirements — unless you ask us to delete it sooner (see "Your rights" below).
Your rights
Under the Privacy Act 1988 (Cth), you can ask us to access, correct, or delete the personal information we hold about you. Contact us using the details above to do so.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you are located in the European Economic Area (EEA) or California, you may have additional rights under the GDPR or CCPA respectively (for example, data portability, or the right to know what information we hold). We do not sell personal information as defined under the CCPA. Contact us using the details above to exercise these rights.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a new "Last updated" date.
